Customer Support Representative

Permanent, Full Time - Hybrid

Location - Eight Mile Plains

Reporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and efficient service to our Customers and Sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.

This role would suit someone who is reliable, able to multitask in a busy environment, has strong attention to detail, a friendly phone manner, quick to learn new systems and confident using computers. This is a permanent opportunity working full time, Monday to Friday.

• Input customer orders and provide timely and accurate responses to customers
• Provide support to customers, field representatives, sales managers and internal departments at Cook Australia
• Ensure customer support is carried out in an efficient, professional and timely manner
• Process shipments for international customers
• Manage orders/requests as necessary and communicate with various stakeholders
• Answer customer queries
• Perform duties in compliance with local quality procedures and work instructions

• Previous Customer Support or data entry experience is highly regarded
• Excellent telephone manner and interpersonal skills
• Excellent data entry skills
• Intermediate Microsoft Office proficiency (Excel, Word) essential
• Demonstrated ability to meet deadlines, balancing multiple priorities
• Highly organised with a focus on attention to detail and accuracy
• Ability to rapidly learn multiple systems and navigate these while interacting with customers
• Ability to switch between tasks if priorities change
• Ability to work under pressure and on own initiative with a positive attitude to problem-solving
• Ability to work effectively in a team environment
• A growth and continuous improvement mindset

Please note that only applicants with full working rights in Australia are eligible to apply.

Please apply with your CV and a cover letter outlining how you meet the requirements of the role. Shortlisting may commence immediately after the advertisement is posted.