• Customer Support Representative

    Requisition ID
    # of Openings
    Job Location(s)
    Eight Mile Plains QL Australia
    Position Type
    Full Time
    Expiry Date
    Customer Svc/Support/Tenders 
  • Overview

    Cook Medical, a global organisation in interventional medicine, has sales, marketing and manufacturing offices worldwide. Cook is at the forefront of medical research and product development in minimally invasive health care devices. In an effort to support our continuing growth, we see the services of an enthusiastic Customer Support Representative to join our team in our Australia Head Office at Eight Mile Plains, Brisbane.


    Reporting to the Customer Support Supervisor, this role is responsible for providing the highest level of Customer Support to both internal and external customers, as well as -


    Key Responsibilities:

    • Provide customer support to customers, field representatives, sales managers and internal departments at Cook Australia
    • Ensure customer support is carried out in an efficient, professional and timely manner
    • Process shipments for international customers
    • Answer customer queries
    • Process and maintain standing monthly orders
    • Initiate the process of return goods
    • Identify and suggest improvements for Customer Support


    Key Requirements:

    • Previous Customer Support experience highly desirable
    • Intermediate Microsoft Office proficiency (Excel, Word) essential
    • Communicates clearly and concisely, in a manner appropriate to the intended audience
    • Highly developed communication and interpersonal skills
    • Demonstrated ability to meet deadlines, balancing multiple priorities, and ensuring quality standards
    • Behaves in a fair, honest, consistent and ethical manger
    • Open to candid and honest feedback, new perspectives, continuous learning and self-development
    • Proactively works to build and maintain internal and external relationships and networks to share knowledge and achieves goals
    • Ability to work effectively in a team environment


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